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WARRANTY POLICIES

 

Part Ⅰ General Information


JGAURORA provides a limited warranty on all eligible JGAURORA products purchased from JGAURORA, JGAURORA official online store and authorized retailers. The limited warranty does not apply to refurbished products or products that were resold by unauthorized retailers.


Part Ⅱ Warranty Period of Main Parts



Following situations are not subject to warranty conditions: 


  1. Warranty period has expired. 
  2. Warranty card can't be presented or the serial number of the product can't be provided. 
  3. Damages caused by improper installation, incorrect use, maintenance or operation not in accordance with official manuals or video tutorials. 
  4. Damage caused by unauthorized modification or disassembly not in accordance with official manuals or video tutorials. 
  5. Damage caused by intentional or accidental misuse, misapplication of electricity, negligence, inflow of any liquid or dirt, or rust and corrosion. 
  6. Damages caused by earthquakes, fire, water flood and other natural calamities. Failures or damage caused by non-manufacturing factors. 
  7. Failure or damage caused by any third party products.


Part Ⅲ Return and Replacement


JGAURORA guarantees that, subject to the following conditions, Return Service can be requested.
  1. Within 7 calendar days of receiving a product if the product has no manufacturing defect, is still in new or like-new condition and the original packaging is intact.
  2. Within 7 calendar days of receiving a product if the product has a manufacturing defect.



JGAURORA guarantees that, subject to the following conditions, Replacement Service can be requested.


  1. Within 15 calendar days of receiving the product if the product has sustained a substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to JGAURORA.
  2. Within 15 calendar days of receiving the product if the product suffers performance failure


Part Ⅳ Costs


JGAURORA will examine the returned product to identify the problem. If the problem qualifies for service under this policy, JGAURORA will bear the cost of test, repair labor, spare parts and shipping. If not, the shipping and possible replacement of parts, and other costs incurred will be covered by the customer.

  1. Within 3 months from the date of purchase: If there is a need for replacement due to product defect, JGAURORA or JGAURORA's authorized retailers will return the product at our cost to you.
  2. 3~12 months from the date of purchase: If there is a need for repair or replacement, you are responsible for shipping costs. 
  3. Out of warranty: JGAURORA will provide lifetime technical support and send back the product with you burdening the cost of shipping and repair or replacement.


Part Ⅴ Customer Service 


Before contacting JGAURORA technical support, you're highly recommended to provide following information for prompt diagnosis and troubleshooting.

  1. Proof of Purchase
  2. Product's serial number
  3. Operating procedures
  4. Pictures or video of symptom

You can get support via    

Email: support@jgaurora3d.com  or Tel:+86-755-29735649


Part Ⅵ Appendix


These Warranty Policies become effective from July 4, 2019. 

The information contained herein is subject to update without prior notice.

JGAURORA reserves the right, at its sole discretion, to interpret, modify and amend these warranty policies at any time. Please contact JGAURORA or JGAURORA's authorized retailers for current and complete warranty information.